TriMed33 Policies and Terms

1.1 Scope and Introduction

This Privacy Policy explains how we collect, use, store and protect personal data. It applies to all services offered under the TriMed33 umbrella, including:

• Physiotherapy & Rehabilitation Services: Our clinics offer a wide range of therapies, such as manual techniques, acupuncture, spinal care, lymphatic drainage, sports therapy and personalised rehabilitation. We treat chronic pain, neurological conditions, sports injuries and post‑surgical recovery.
• Medical Products & Ozone: We develop and distribute ozonated oils and wellness‑oriented formulations for clinical and consumer use.
• AI & Digital Health: We build AI‑powered tools and ERP‑like systems for healthcare providers. These solutions automate clinic operations, generate personalised exercise programmes and assist with patient care.
• Training & Education: We provide training and continuing‑education programmes to help healthcare professionals adopt integrated care models and AI technologies.

We operate clinics in Mohandseen and 6th of October. Our websites (e.g., 33physiohubs.com), mobile applications, digital platforms and e‑commerce sites are covered by this policy.

1.2 Information We Collect

We collect information you provide directly and data generated through your use of our services:

• Personal and health information: Name, contact details, date of birth, medical history, treatment goals, diagnostic reports and appointment records. When you use our AI exercise tools, you may provide fitness metrics or motion data.
• Professional information: For trainees or healthcare providers using our training programmes, we collect profession, qualifications and course participation history.
• Transactional and payment information: Payment card details (processed via secure third‑party gateways), invoices, shipping addresses and purchase history.
• Usage data: IP addresses, device IDs, browser type, pages visited, time spent and cookie data to help us understand how our services are used.
• AI interactions: Queries and responses exchanged with our AI systems. We treat these as confidential health communications and apply strict access controls.

1.3 How We Use Information

We use personal data to:

• Provide care and services: Schedule appointments, deliver treatment, create personalised exercise plans, manage membership programmes and ship products. Our therapists use collected health information to tailor programmes.
• Operate digital platforms: Provide access to AI‑enabled rehabilitation tools, telehealth features and clinic management software. AI suggestions are overseen by licensed professionals.
• Process transactions: Complete purchases of sessions, memberships, ozonated oils or medical devices; arrange shipping; and collect fees.
• Communicate with you: Send appointment reminders, updates about new products or services, marketing offers (with your consent), and educational material.
• Conduct training: Enrol you in courses, track progress, provide certification and communicate about upcoming training opportunities.
• Improve our services: Analyse usage patterns, refine AI models, develop new treatments and measure outcomes. We may use de‑identified data for research and product development.
• Comply with legal obligations: Fulfil regulatory requirements, protect public health and respond to lawful requests from authorities.

1.4 Legal Bases

Where applicable (e.g., under EU/UK law), we rely on one or more lawful bases: contractual necessity (to deliver services), legitimate interests (to improve services, ensure security and market responsibly), consent (for marketing, sensitive health data and AI analysis), and legal obligations (for record keeping and compliance).

1.5 Sharing of Information

We share personal data only as necessary and never sell it. Recipients include:

• Healthcare professionals: Physiotherapists, rehabilitation specialists and doctors involved in your care.
• Third‑party service providers: Payment processors, cloud hosts, analytics services, logistics providers, customer‑support platforms and training partners. These parties may access data only to perform services on our behalf.
• Business partners: Institutions collaborating on research or training programmes. We share only aggregated or necessary information and require partners to respect confidentiality.
• Regulatory and legal authorities: Where required to comply with law, protect safety, prevent fraud or respond to legal proceedings.

If we undergo a merger, acquisition or asset sale, your data may be transferred as part of that transaction subject to adequate safeguards.

1.6 Data Storage and Security

We store data on secure servers with encryption, access controls and monitoring. We retain health records for the period required by medical regulations and training records for certification purposes. AI interaction data may be retained to improve our models, but we remove personal identifiers wherever possible. We continuously review and update our security practices.

1.7 Your Rights and Choices

You have rights to:

• Access and correct personal data we hold about you.
• Delete or anonymise your data where legally permissible.
• Object to or restrict processing, including marketing communications.
• Withdraw consent at any time without affecting prior lawful processing.
• Transfer your data to another provider (data portability) where applicable.

To exercise these rights, contact us using the details below. We may request additional information to verify your identity.

1.8 Cookies and Tracking Technologies

We use cookies, pixel tags and similar technologies to remember preferences, deliver content and perform analytics. You can manage cookies in your browser settings. Blocking cookies may affect functionality.

1.9 AI Use and Limitations

Our AI platforms provide personalised exercise and rehabilitation recommendations. These tools do not replace professional medical advice and are intended to assist therapists. The AI may occasionally produce inaccurate or unsuitable suggestions; always consult a qualified clinician before acting on AI outputs. We monitor AI performance and incorporate feedback to improve accuracy.

1.10 Third‑Party Links

Our websites and courses may link to external sites. We are not responsible for the privacy practices or content of these sites and encourage you to review their policies.

1.11 Changes to this Policy

We may update this Privacy Policy to reflect changes in law, technology or our business. When we make material changes, we will post the updated policy on our websites with a new “Last updated” date and may notify registered users via email or in‑app notifications.

1.12 Contact Information

To contact us about privacy matters:

• Email: info@trimed33.com or privacy@trimed33.com
• Phone: +20 106 956 6680
• Address: TriMed33 LLC, 75 Gamaet El Dewal Street, Mohandseen, Cairo, Egypt

2.1 Acceptance of Terms

By accessing our clinics, websites, digital platforms, training programmes or products (collectively, the “Services”), you agree to these Terms of Use and the Privacy Policy. If you do not agree, please do not use our Services. We may update these terms from time to time; continued use constitutes acceptance of the updated terms.

2.2 Services Provided

2.3 User Obligations

By using our Services you agree to:

• Provide accurate and truthful personal and medical information and update it as needed.
• Be at least 18 years old or have consent from a parent/guardian.
• Obtain professional medical advice before starting or modifying any exercise or rehabilitation programme, particularly when using AI tools.
• Follow instructions from therapists and instructors; stop any activity that causes severe pain or discomfort and seek assistance.
• Keep your account credentials confidential and notify us immediately of any unauthorised use.
• Refrain from misuse, including harassment, spamming, hacking, infringing our intellectual property or violating applicable laws.

2.4 Appointments and Cancellations

• Booking: Appointments can be scheduled by phone, visiting a clinic or completing the online booking form.
• Session length: A typical therapy session lasts 45–60 minutes. The number of sessions depends on your condition, severity and goals; therapists will provide a recommended plan during your initial assessment.
• Cancellation: You may cancel or reschedule by giving at least 24 hours’ notice. Late cancellations or no‑shows may incur a fee equal to the full session price. Emergencies or sudden illness will be considered on a case‑by‑case basis.

2.5 Pricing and Payment

• Service fees: Prices vary by treatment type, session length and therapist experience. We will provide a quotation before your first session or upon request.
• Payment methods: We accept cash, debit/credit cards and online payments. Payment is due at the time of service unless otherwise agreed.
• Insurance: We currently do not accept health insurance plans.
• Memberships and packages: We may offer multi‑session packages or memberships at discounted rates. Memberships are non‑transferable and subject to separate terms disclosed at purchase.

2.6 Purchases, Shipping & Returns

• Order placement: When you purchase products from our store, you agree that your order is an offer to buy subject to these terms. We reserve the right to decline orders for any reason.
• Shipping: We ship products to addresses within the regions we serve. Delivery times and shipping fees will be displayed at checkout. Risk of loss passes to you upon delivery.
• Returns: For unopened and unused products, you may request a return within 14 days of delivery. You are responsible for return shipping costs unless the product arrived damaged or defective. We do not accept returns of opened or used products for hygiene reasons.
• Refunds: Refunds (less any applicable fees) will be issued after we receive and inspect returned products. Digital services and downloaded content are non‑refundable once accessed.

2.7 Digital Services & Software

• Licensing: We grant you a limited, non‑exclusive, non‑transferable licence to use our digital platforms for personal or professional purposes, subject to these terms.
• Prohibited conduct: You may not attempt to reverse engineer, decompile or otherwise misuse our software; circumvent security features; or use the software for unlawful purposes.
• Updates: We may modify or discontinue digital features at any time. We will endeavour to provide notice if changes materially affect your use.
• Data usage: Digital platforms may collect usage metrics and performance data to improve functionality. By using the software, you consent to such collection and processing as described in our Privacy Policy.

2.8 Training & Education Programmes

• Eligibility: Certain courses may require proof of professional licensure or specific educational prerequisites.
• Course content: Training materials are for educational purposes only and do not constitute medical advice. Participants remain responsible for applying skills ethically and within their scope of practice.
• Intellectual property: All course content (videos, slides, manuals) is owned by TriMed33 or licensors. You may not reproduce or distribute materials without permission.
• Refunds: Course fees are refundable only if cancellation occurs at least 7 days before the course start date. After that, fees are non‑refundable unless we cancel or reschedule.

2.9 Intellectual Property

TriMed33, 33 Physio Hubs and associated logos, trademarks, content and software are our intellectual property. You may not copy, modify, distribute or create derivative works without our express written permission. Third‑party trademarks remain the property of their respective owners.

2.10 Disclaimer & Limitation of Liability

• Medical disclaimer: Our websites, AI tools and training materials are for educational and informational purposes and do not constitute medical advice. Always seek guidance from a qualified healthcare professional.
• No guarantee of results: Rehabilitation outcomes depend on multiple factors. While we strive to provide effective therapies and products, we cannot guarantee specific results. Users assume all risks associated with the use of our services.
• Limitation of liability: To the maximum extent permitted by law, TriMed33 is not liable for indirect, incidental, special or consequential damages arising from your use of the Services, including loss of data, business interruption or personal injury. Our total liability is limited to the amount you paid for the services giving rise to the claim.

2.11 Governing Law & Dispute Resolution

These terms are governed by the laws of the Arab Republic of Egypt. Any disputes arising from these terms or our Services will be resolved by the Egyptian courts unless otherwise agreed. We encourage you to contact us first to resolve any concerns informally.

2.12 Changes to Terms

We may update these Terms of Use as our Services evolve. The “Last updated” date indicates when changes were made. We will post updated terms on our websites and may notify you via email or our apps. Continued use after changes take effect constitutes acceptance of the revised terms.

2.13 Contact Information

For questions about these Terms:

• Email: info@trimed33.com
• Phone: +20 106 956 6680
• Address: TriMed33 LLC, 75 Gamaet El Dewal Street, Mohandseen, Cairo, Egypt

3.1 Service Cancellations (Physiotherapy & Rehabilitation)

• Appointments may be cancelled or rescheduled free of charge with at least 24 hours’ notice. Cancellations within 24 hours or no‑shows may be charged the full session fee.
• Multi‑session packages and memberships are non‑transferable. Unused sessions expire after the validity period stated at purchase. Extensions may be granted for medical reasons at our discretion.

3.2 Product Returns and Refunds

• Unopened products: You may return unopened, unused products within 14 days of delivery. Contact our support team for a return authorisation and address. You are responsible for return shipping unless the product is defective or incorrect.
• Defective products: If a product arrives damaged or defective, notify us within 7 days. We will arrange a replacement or refund. Please provide photos and order details.
• Opened products: Due to hygiene concerns, opened or used products cannot be returned unless faulty.
• Refund processing: Refunds will be issued to the original payment method after we receive and inspect the returned items. Please allow up to 14 business days for processing.

3.3 Digital Services & Training Programmes

• Digital content: Purchases of software licences, downloadable content or AI subscriptions are non‑refundable once accessed or downloaded.
• Training courses: Course fees are fully refundable if you cancel at least 7 days before the start date. Cancellations within 7 days are non‑refundable. If a course is postponed or cancelled by us, you may choose a full refund or transfer to a future course.

3.4 Contact for Cancellations and Returns

For cancellations, returns or refund requests, please contact:

• Email: support@trimed33.com
• Phone: +20 106 956 6680

We will provide instructions on how to proceed and aim to respond to queries within two business days.